Frequently Asked Questions
Do you guys accept all languages?
Yes! We accept all types of Messages in any Language.
When can I expect to receive my order?
A: Our standard email delivery time is 2-3 days. However, during peak order periods (holidays), delivery may be delayed by 1-2 days. We can only handle a certain number of orders per day, so please give us some extra time to fulfill your request during the holidays. If you have any concerns, please wait a few days before reaching out to us. Thank you for your understanding!
I can't find my video
A: Please check your email, including your spam folder. If you are still unable to locate your video, please contact us and we will assist you in locating it.
How will I receive my video?
A: Your Video will be sent by E-mail with HD Quality, please make sure to keep an eye on your Spam folder as well.
Is it only for Birthdays?
A: No, we can make videos for every occasion such as Graduations, Promotions, Mother's Day, Father's Day, you name it!
How long is a video?
A: One video is roughly 40-60 seconds long.
I have more questions!
A: If you have any more questions or concerns, please contact our 24/7 customer success team and we will be more than happy to help!
Need more help?
Feel free to message us and we will get back to you within 24 hours :)