FAQ Page

Q: When can I expect to receive my order? 

A: Our standard email delivery time is 2-3 days. However, during peak order periods (holidays), delivery may be delayed by 1-2 days. We can only handle a certain number of orders per day, so please give us some extra time to fulfill your request during the holidays. If you have any concerns, please wait a few days before reaching out to us. Thank you for your understanding!

Q: What if I add Priority Delivery?

A: If you opt for Priority Delivery, your order will be prioritized ahead of others and completed within 2 days! Please note that our team creates each video individually with passion and dedication, so we appreciate your patience! :)

Q: I can't find my video!

A: Please check your email, including your spam folder. If you are still unable to locate your video, please contact us and we will assist you in locating it.

Q: How will I receive my video?

A: Your Video will be sent by E-mail with HD Quality, please make sure to keep an eye on your Spam folder as well.

Q: Is it only for Birthdays?

A: No, we can make videos for every occasion such as Graduations, Promotions, Mother's Day, Father's Day, you name it!

Q: Are these men getting paid well?

A: Yes! Forget about the pennies! At Friday, we're making it rain on our dance crew every time you place an order!

Q: How long is a video?

A: One video is roughly 40-60 seconds long.

Q: I have more questions.

A: If you have any more questions or concerns, please reach out to our 24/7 customer success team and we will be more than happy to help! contact us